Why is my card being declined?

Modified on Wed, 19 Mar at 10:23 PM

Card-declined is one of the most common reasons that lead to failure to place an order. We do understand how frustrating this situation is.

Please review the reasons listed below in case your card payment has been refused and you're unsure of the reason:

Unactivated Card: If your card is new or has recently been reissued, be sure it has been activated.
Double-check that all of your information was entered correctly. Transposing numbers (CVV) is an easy mistake to make.
Check the Card Expiration Date
Over your Credit Limit: Depending on your card, if you are already over your credit limit or if this transaction would push you over it, your purchase can be rejected. While some credit cards let you go beyond your credit limit, other lenders may reject the transaction.
Suspected Fraud: If you are making a large purchase, especially one outside your normal shopping behavior, the transaction may be flagged for potential fraud. In this case, please attempt to confirm the transaction by entering the code (OTP), or get in touch with your bank and try again later.
Your account was Closed: Try adding a new card or get in touch with your bank.
A Technical Error occurred: Please retry the process at a later time. Retry may succeed.
Unactivated card: If your card is new or has recently been reissued, be sure it has been activated.

If everything seems to be correct, please contact the card issuer's customer service number on the back of your card. Your credit card company may need to speak with you before they authorize your payment.

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